Zammad is a free, open-source web-based support and ticketing solution written in Ruby. You can download and install Zammad on your server in your environment. It provides popular features you’ll find in other ticketing platforms including, escalation management, customer communication over multiple channels, issues resolution, ticket routing, and more. If you’re looking for an open-source support/ticketing platform for your business, then you might want to look at Zammad. For more about Zammad, please browse its homepage. When you’re ready to install Zammad, follow the steps below:
Install | Setup Elasticsearch
Elasticsearch is a dependency of Zammad and needs to be provided before installing Zammad. To install Elasticsearch on Ubuntu run the commands below: After installing, run the commands below to restart and enable Elasticsearch.
Add Zammad DEB Repository to Ubuntu
Installing Zammad on Ubuntu is easy. Simply add its repository to Ubuntu and install it from it. You don’t need special hardware requirements to install and run Zammad. It installer will automatically download and install all the dependencies for you. On Ubuntu 18.04, run the below commands to add its repository: On Ubuntu 16.04, run the command instead:
Install Zammad
When you’re done run the commands below to update the systems’ repository files and install Zammad. After installing Zammad, simply go to the server’s localhost name and the Zammad portal should be accessible. Example: You’ll need to create a new admin user when you first connect to the server. Complete the setup and start using the system. If you want to access the platform over your domain name, then simply make the changes below by running the commands below: Run the command to open the Zammad vhost config file. Then replace the hostname with your domain name as highlighted below: Save the file and exit Restart Nginx Now you should be able to access Zammad over your domain After all, the steps above, run these last commands to complete the setup and configure Zammad to work with Elasticsearch. Conclusion: This post showed you how to install Zammad’s free support and ticketing platform on Ubuntu. If you find any errors above, please comment below You may also like the post below:
